Shipping policy

Shipping Policy

Last Updated: [06/06/2026]

Thank you for choosing SolaGlows.

We are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping process.

Free UK Shipping

We proudly offer Free UK Shipping on all orders.

No minimum spend is required.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where available.

Orders placed on weekends or public holidays will be processed on the next available business day.

Estimated Delivery Times

United Kingdom

  • Estimated delivery: 8–12 business days

Please note that delivery times are estimates only and may vary depending on location, customs processing, carrier operations, and seasonal demand.

Tracking Your Order

Once your order has been shipped, you will receive tracking information via email.

Please allow up to 72 hours for tracking updates to become available.

Customs, Duties & Taxes

Most UK orders arrive without any additional charges. However, customs procedures and local regulations may occasionally result in duties, taxes, or handling fees being applied.

Any such charges are the responsibility of the customer where applicable.

Shipping Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to:

  • Customs inspections

  • Carrier disruptions

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Other circumstances beyond our control

SolaGlows is not responsible for delays caused by third-party shipping providers or customs authorities.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are entered correctly at checkout.

If an incorrect address is provided and an order has already been dispatched, we may be unable to amend the shipment or offer a replacement.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • A description of the issue

  • Photographs where applicable

We will investigate the matter and work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team:

Email: solaglowssupport@gmail.com

We aim to respond to all enquiries within 1–2 business days.